Abstract

MONITORING AND ANALYSIS OF WAITING TIME IN THE OUT PATIENT DEPARTMENTS IN A TERTIARY CARE HOSPITAL

Dr. Junior Sundresh, Dr. Nazia Kouser*, Dr. Naseem Sait K., Dr. Mir Mohammed Noor

Abstract

Out-patient department is the first point of contact that a patient has with any hospital. This is a place which provides primary and comprehensive health care for patients who come for diagnosis, treatment or follow-up care. Patients may come directly or be referred from dispensaries and other health centers. A patient’s impression of the hospital begins at the outpatient department (OPD). Outpatient department services are the most important services provided by all the hospitals as it provides service to a large number of patients at a low cost. The quality of service administered by any hospital can be improved by focusing more on reducing the patient waiting time. This study can be carried out in any type of healthcare setup i.e. hospitals, health centres, clinics, nursing homes etc.

Keywords: Out-patient with any hospital.